CHANTILLY, VA — March 9th, 2026 — OnTrac today announced a Q2 expansion of its marketplace seller and small-quantity pickup program into additional high-volume ecommerce markets across the Northeast, South, and Midwest.  

The program is built for seller-fulfilled (3P/MFN) marketplace shipping through leading shipping platforms and integrations, giving more small and mid-sized sellers access to OnTrac’s marketplace shipping capabilities and pickup options. 

The expansion builds on OnTrac’s existing scale as the #1 alternative carrier network for ecommerce: reaching more than 75% of online shoppers across 35 states and Washington, D.C. and serving 48 of the top 50 U.S. metro areas. 

Why this Program Matters Now 

The expansion follows recent signals from the legacy national carriers that broad ecommerce volume is being repriced and deprioritized. During its Q4 earnings call, UPS said it is taking “deliberate actions to remove lower-yielding e-commerce volume.” (UPS Q4 Earnings Call). At its Investor Day, FedEx stated it would “ease pursuit of general e-commerce volume.” (FedEx 2026 Investor Day).  

For seller-fulfilled marketplace shipping, that shift shows up as higher costs across channels—even when the nationals’ service has not become faster. 

OnTrac’s operating model offers seller-fulfilled (3P/MFN) marketplace shipments a different path. With 7-day transit and delivery, packages continue moving through the weekend, enabling up to two days faster delivery in many scenarios. Combined with pricing that can be as much as 30% lower than legacy national carriers, with fewer surcharges, the program helps sellers protect both delivery performance and cost—particularly on long-zone shipments—without defaulting to premium services.

“Marketplace sellers are getting hit from both sides: multiple in-year price hikes amid rising speed expectations,” said Michael Cannizzo, Chief Commercial Officer at OnTrac. “Our job is to give shippers a practical lever. With OnTrac, small and mid-size sellers deliver faster to meet marketplace SLAs—while also seeing significant savings versus legacy carriers UPS and FedEx. This Q2 expansion brings that model to sellers in more of the country’s highest-volume ecommerce markets.” 

Industry Recognition 

OnTrac’s continued expansion and market momentum were recently recognized by Logistics & Transportation Review. The publication recently named OnTrac “Last Mile E-Commerce Delivery Services Company of the Year,” reflecting its growing role as an alternative for marketplace sellers seeking lower costs, fewer surcharge surprises, and faster ground delivery without premium upgrades. 

“This recognition reflects what marketplace sellers actually pay for and get judged on: lower all-in shipping costs and the ability to hit fast delivery commitments without buying premium services,” said Cannizzo. “That’s the operating model we’ve built, and this expansion brings it to more sellers in major metro markets.” 

OnTrac Marketplace Seller-Fulfilled (3P/MFN) Program & Roadmap 

• Built for seller-fulfilled (3P/MFN) shipping across the top U.S. marketplaces and through major shipping platform integrations such as ShipStation, Fenix Commerce, ShipWise, ProShip, EasyPost, ReadyCloud and more 

• Supports both warehouse-scale volume and smaller daily pickup sellers (pickup availability and cutoff times vary by market) 

• Build for scale: trusted by 8 of the top 10 and 400+ of the top 1000 ecommerce retailers 

• Program access will expand in Q2 in the following metro areas, building on existing availability in these markets: 

Benefits for Sellers  

• Lower all-in shipping cost: rates as much as 30% lower than legacy national carriers, with fewer surcharges 

• Faster delivery on standard ground: 7-day transit and delivery keeps shipments moving through the weekend, enabling up to 2 days faster delivery vs national carriers 

• Long-zone performance without premium spend: helps sellers meet marketplace delivery expectations on longer-distance shipments without defaulting to higher-priced services 

• Reduced reliance on nationals: network reach can cover 75%+ of the U.S. population, helping sellers limit national carrier over-exposure 

To learn more about OnTrac’s Marketplace 3P Seller Program, click here. 

To learn more about OnTrac’s award as “Last Mile E-Commerce Delivery Services Company of the Year,” click here. 

About OnTrac 

OnTrac is the #1 Alternative Carrier Network for e-commerce deliveries, helping retailers and shippers build a competitive advantage through faster delivery times, 7 day/week operations, lower costs, coast-to-coast coverage, and reliable performance. The OnTrac delivery network reaches more than 75% of the population in 35 states and Washington, D.C., and supports a growing range of ecommerce, marketplace, and omnichannel shipping needs. With more than 65 years of experience, OnTrac has evolved into a critical part of the U.S. e-commerce logistics infrastructure and is trusted by leading shippers seeking greater speed, flexibility, and resilience in their supply chains. 

For more information or to schedule an interview, please contact Pamela Arnold at mediarelations@ontrac.com. 

OnTrac was recently named The Last-Mile eCommerce Delivery Services Company of the Year 2026 by Logistics Transportation Review — a recognition that reflects both the company’s rapid growth and the broader shift reshaping how retailers think about delivery strategy.

E-commerce in the U.S. is entering a more disciplined phase of growth, where efficiency, predictability, and cost control are becoming core competitive advantages. Retailers are facing higher inventory costs driven by changing trade dynamics, rising fulfillment expenses, and increasing pressure to maintain fast, affordable delivery while protecting margins. At the same time, major parcel carriers continue adjusting pricing models, digital advertising costs are climbing, and consumer expectations for speed and delivery accuracy keep rising.

Against this backdrop, the economics of last-mile delivery are changing — and many retailers are finding that legacy freight-oriented systems no longer align with the demands of modern ecommerce

As parcel-carrier consolidation accelerates, alternative carrier networks are moving from supplemental options to strategic infrastructure. OnTrac has emerged as a leading force in this transition, reaching more than 75% of U.S. shoppers with delivery speeds up to two days faster and significantly lower costs compared to traditional carriers. That scale enables retailers to move beyond fragmented regional solutions and adopt a truly scalable alternative carrier as a core part of their delivery mix.

In this article, Logistics Transportation Review explores the forces reshaping last-mile delivery, why retailers are reevaluating legacy networks, and how modern carrier models are helping brands balance speed, cost discipline, and customer expectations in a rapidly evolving market.

Read the full cover story here.

CHANTILLY, VA — February 24, 2026 — OnTrac, the #1 alternative parcel carrier network, today announced that Akash Chauhan has been appointed Chief Operations Officer. Chauhan joins OnTrac as the company builds on record parcel volumes in 2025 and continues scaling its unified, coast-to-coast network serving retail brand, marketplace, and 3PL customers nationwide. His appointment reflects OnTrac’s continued investment in operational efficiency, network performance, and long-term growth.

“Akash joins us as OnTrac enters the next phase of our evolution as a scaled, national alternative carrier,” said Michael Brown, Chief Executive Officer at OnTrac. “Having worked with Akash at Amazon and Flexport, I’ve seen first-hand his ability to lead and drive accelerated innovation among operations organizations at national and global scale. Akash will help us realize our vision of cementing OnTrac’s position as the one true alternative to legacy national carriers in the US.”

Chauhan brings more than two decades of supply chain and operations leadership experience. He spent 18 years at Amazon, where he rose through progressive leadership roles to serve as Vice President of North American Customer Fulfillment, overseeing supply chain, transportation, and fulfillment center operations across the U.S., Canada, Mexico, India, and Brazil. Previously, as Vice President of Amazon Logistics Engineering and Network Planning, Chauhan helped expand network capacity 10X in three years while growing last-mile capabilities globally. He later served as Vice President of Fulfillment Engineering and Robotics, leading a multi-year automation strategy to modernize operations at scale. Most recently, Chauhan served as Senior Vice President of Supply Chain Solutions at Veyer and previously as Senior Vice President of Operations and Customer Solutions at Flexport, further deepening his expertise across global freight, 3PL, and end-to-end supply chain management. Chauhan’s experience centers around rapid organizational change management and cost-effective operational excellence driven by tech-enabled strategies.

“OnTrac has built a network other carriers are envious of,” said Chauhan. “The scale and speed of OnTrac’s operations is unmatched in the industry. I couldn’t be more excited to join the team at this important moment in OnTrac’s path to disrupting the legacy parcel carrier duopoly.”

With record volumes flowing through its unified network and accelerating demand from retail and marketplace shippers, OnTrac enters 2026 focused on building the largest, most flexible, and most customer-focused carrier of choice in U.S. parcel delivery.

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About OnTrac

OnTrac is the #1 Alternative Carrier Network for e-commerce deliveries, helping retailers and shippers build a competitive advantage through faster delivery times, 7 day/week operations, lower costs, coast-to-coast coverage, and reliable performance. The OnTrac delivery network reaches more than 70% of the population in 35 states and Washington, D.C., and supports a growing range of ecommerce, marketplace, and omnichannel shipping needs. With more than 65 years of experience, OnTrac has evolved into a critical part of the U.S. e-commerce logistics infrastructure and is trusted by leading shippers seeking greater speed, flexibility, and resilience in their supply chains.

For more information or to schedule an interview, please contact Pamela Arnold at mediarelations@ontrac.com.

CHANTILLY, VA — January 13th, 2026 — OnTrac, the #1 alternative parcel carrier network, today announced that Mike Brown has been appointed Chief Executive Officer, effective February 1, 2026. Brown succeeds Mike Duffy, who has accepted an opportunity outside of OnTrac and will step down effective January 31, 2026.

The transition follows a record 2025 for the company, during which OnTrac processed the highest parcel volumes in its history. That unprecedented demand reflects growing interest from retail, marketplace, and 3PL shippers seeking a scaled alternative carrier purpose-built for their operational and commercial needs. During Duffy’s nearly three-year tenure, OnTrac completed the integration of the nation’s two largest regional parcel carriers and emerged as a single, unified network reaching over 75% of U.S. shoppers. That transformation positioned the company as the most credible alternative carrier in last-mile parcel delivery and established the foundation for its next phase of growth.

“OnTrac has reached an important inflection point,” said David Horing, Chairman of the Board at OnTrac and Managing Director at American Securities. “The integration is complete, the network is operating at national scale, and customer demand continues to grow. Mike Brown is the right leader to build on that momentum—expanding our relevance with shippers, sharpening our differentiation in the market, and leading the company into its next chapter as a scaled challenger in U.S. parcel delivery.”

Brown most recently served as OnTrac’s Chief Financial Officer and brings decades of operations and finance leadership experience across global manufacturing, supply chain and logistics, ecommerce, high-growth startups, and Fortune 100 companies such as Amazon, Chewy, Flexport, Accenture, Johnson Controls, and Honeywell. Over the past 18 months, Brown has played a central role in shaping OnTrac’s operating model, investment priorities, and long-term strategy.

“This leadership transition comes at a moment of real momentum for OnTrac,” said Brown. “We just completed a record-breaking year, with customers expanding their use of our network because they need a partner built around the shipper experience—speed, flexibility, visibility, and commercial alignment. As we enter 2026, our focus is on deepening that differentiation, scaling new services, and continuing to earn more of our customers’ business as the alternative carrier of choice.”

As part of the planned succession, Evan Weintraub, formerly OnTrac’s VP of Accounting and Corporate Controller, and has been promoted to Executive Vice President and Chief Financial Officer, effective February 1, 2026, reflecting the company’s intentional approach to leadership continuity and development.

With its multi-year integration being completed and record volumes flowing through a unified network, OnTrac enters 2026 positioned for its next chapter. The company plans to build on recent momentum with service enhancements and additional announcements coming later this year.                                                                                                                                                                                                                                                                                                   

   ### 

About OnTrac

OnTrac is the #1 Alternative Carrier Network for e-commerce deliveries, helping retailers and shippers build a competitive advantage through faster delivery times, 7 day/week operations, lower costs, coast-to-coast coverage, and reliable performance. The OnTrac delivery network reaches more than 70% of the population in 35 states and Washington, D.C., and supports a growing range of ecommerce, marketplace, and omnichannel shipping needs. With more than 65 years of experience, OnTrac has evolved into a critical part of the U.S. e-commerce logistics infrastructure and is trusted by leading shippers seeking greater speed, flexibility, and resilience in their supply chains.

For more information or to schedule an interview, please contact Pamela Arnold at mediarelations@ontrac.com.

CHANTILLY, VA — January 6th, 2026 — OnTrac, the #1 alternative carrier network for ecommerce shippers, today announced an expanded partnership with ShipStation, the leading shipping and logistics solution. The collaboration integrates OnTrac’s full delivery network, covering more than 75% of U.S. shoppers and 48 of the top 50 metro areas, with ShipStation’s advanced shipping features and capabilities. It gives online retailers, 3PLs, and marketplace sellers seamless access to faster, more affordable shipping options 7 days-per-week. 

ShipStation serves businesses of all sizes offering a suite of solutions to manage their end-to-end shipping operations efficiently in one platform. ShipStation’s robust capabilities, including automated rate shopping, inventory management, returns and exchanges, and analytics provide businesses greater control to optimize fulfillment and empower them to scale. The integration expands OnTrac’s availability to a broader set of shippers across the U.S. and enables ShipStation to offer more choice in comprehensive carrier services. 

“OnTrac’s coast-to-coast, seven-day-a-week operations paired with ShipStation’s advanced technology solutions create more than convenience. It provides another option for shippers to access fast delivery services and unlock cost savings,” said Vijay Ramachandran, VP of Marketing, Product Strategy & Marketplaces at OnTrac. “Together we’re giving merchants a proven alternative for fast delivery, broad reach, and measurable efficiency without adding complexity.” 

What this means for shippers of all sizes: 

• Trusted shipping. ShipStation delivers best-in-class shipping technology for retailers and 3PLs. With OnTrac now fully available through ShipStation, businesses gain an easy, reliable way to deliver a better shipping experience for their customers. 

• Lower complexity and risk. Shippers can easily connect their direct OnTrac accounts from their existing ShipStation platform without a complex setup, new systems, or custom coding. 

• New capabilities. ShipStation customers get access to the latest OnTrac service features, including 3P Marketplace shipping, custom delivery instructions, and under one-pound pricing (shipper eligibility criteria apply). 

• More delivery choice. Merchants gain coast-to-coast coverage through OnTrac’s integrated network, with seven-day/week pickup, transit, and delivery—with fewer surcharges and more competitive rates than legacy carrier services. 

“ShipStation’s goal is to provide our customer base with a variety of carrier and service options to meet their unique business priorities,” said Rafael de la Vega, Senior Vice President of Business Development at Auctane, ShipStation’s parent company. “Partnering with OnTrac extends that promise. It enables us to integrate their far-reaching network into our platform, and to offer a new carrier option to merchants looking for quick deliveries, increased coverage, and flexibility for their shipments.” 

To learn more about OnTrac’s industry-leading delivery services and partnership with ShipStation, click here. 

To learn more about ShipStation and its industry-leading platform, click here.                                                                                                                                                                                                                                                                                                                   ### 

About OnTrac

OnTrac is the #1 Alternative Carrier Network, the parcel logistics provider of choice for last-mile ecommerce deliveries—helping retailers and shippers build a competitive advantage through faster transit times, lower costs, and coast-to-coast coverage. The OnTrac delivery network reaches more than 70% of the U.S. population across 35 states and Washington, D.C., providing retailers with a reliable alternative to traditional shipping services. With over 65 years of experience, OnTrac is a trusted partner for leading ecommerce brands seeking greater flexibility and efficiency in their supply chains. For more information, visit www.ontrac.com. 

Media Contact: mediarelations@ontrac.com 

About ShipStation

Every day, tens of thousands of ecommerce businesses rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. Since 2011, ShipStation’s online shipping solution has helped businesses scale and deliver exceptional customer experiences—wherever they sell and however they ship. The multi-channel and multi-carrier platform offers over 400 integrations and partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including USPS, UPS, FedEx, GlobalPost, Amazon, Shopify, and BigCommerce. ShipStation is a member of the Auctane family of companies and is headquartered in Austin, TX. For more information, visit www.shipstation.com. 

Media Contact: media@auctane.com  

OnTrac has announced an updated integration with ProShip, a leader in multi-carrier shipping software, to provide faster, more reliable residential delivery for e-commerce shippers nationwide.

Through this enhanced partnership, ProShip customers can seamlessly tap into OnTrac’s expansive delivery network—reaching over 70% of U.S. households with 7-day-a-week delivery and no weekend surcharges—while ProShip’s advanced software manages the complexity and keeps shipping costs in check.

“Having a 7-day/week, coast-to-coast network is one of OnTrac’s unique advantages—no other carrier in the US offers this,” said Vijay Ramachandran, Vice President of Marketing, Product Strategy and Marketplaces at OnTrac. “ProShip customers are uniquely positioned to leverage this advantage through sophisticated features like Advanced Date Shopping (ADS)—accelerating delivery while lowering the cost of ground shipping. Our improved integration unlocks new opportunities for shipper growth.”

OnTrac + ProShip integration enables e-commerce businesses to seamlessly incorporate OnTrac’s services into their existing ProShip platform—helping them meet delivery promises, improve visibility, and maintain parcel savings with ease.

With no weekend holds fewer surcharges, and end-to-end delivery control, OnTrac and ProShip together help retailers enhance the customer experience while maximizing efficiency and cost savings. The combination brings together OnTrac’s reliable, cost-effective delivery network and ProShip’s best-in-class automation—creating a smarter, more flexible shipping experience.

Key Benefits of the Integration:

• Access to OnTrac’s to coast-to-coast delivery coverage.
• OnTrac’s fast, dependable residential delivery seven days a week.
• Flexible pricing with no mandatory volume commitments or weekend surcharges.
• Reliable performance backed by a 96%+ customer retention.
• ProShip’s ADS (Advanced Date Shopping) helps make smarter shipping decisions to help ensure cost-efficiency, accuracy and flexibility in real-time.
• Carrier Volume Balancing by keeping national carrier discount intact while saving with OnTrac’s competitive rates.
• Simple Omnichannel Shipping supports ship-from-DC and store in one set up with no extra IT lift required.

Learn more about ProShip’s integration with OnTrac and how it can help your business expand reach and elevate service: Learn More.

CHANTILLY, VA — September 8, 2025 — OnTrac today announced OnTrac Ground Essentials delivery, a new deferred service designed for brands and 3PLs shipping non-urgent parcels at scale. The service will formally launch in early 2026, with customers piloting service capabilities later this year. Enrollment for the early access program is now open with a limited waitlist. 

The launch reflects shifting parcel economics highlighted in OnTrac’s new, landmark State of Speed study: shippers are seeking reliable, lower-cost options as import and transportation costs rise. Economy parcel shipping has tightened in 2025, as traditional carriers’ economy services introduced mid-year price hikes and added surcharges—raising the cost of deferred options. OnTrac Ground Essentials gives merchants a distinct deferred service for non-urgent shipments, with savings up to 30% and fewer surcharges versus national economy services, with the benefit of OnTrac’s 7-day/week, coast-to-coast network reach. 

“Retailers have told us they need an economy service that doesn’t force a trade-off between cost and coverage,” said Vijay Ramachandran, OnTrac VP of Marketing, Product Strategy & Marketplaces. “OnTrac Ground Essentials delivers that combination—lower costs than national economy services, fewer surcharges, and the advantage of coast-to-coast delivery through OnTrac’s 7-day/week operations. It gives merchants a distinct economy tier that finally matches scale with savings.” 

Key Features of OnTrac Ground Essentials 

• Deferred service value with essential features—designed for non-urgent shipments, with transit times typically 1–2 days longer than Ground and includes visual proof of delivery, standard tracking, and limited claims coverage (exceptions apply). 
• Lower per-parcel cost—up to 30% lower than national economy services on comparable shipments. 
• Better fit for more types of parcels—offers rates for packages under 1-pound up to 150 pounds (contract rates only, eligibility criteria apply). 
• Fewer surcharges—including no residential surcharge. 
• Coverage at scale—reaches 75%+ of U.S. shoppers and 48 of the top 50 metros, supported by OnTrac’s 7-day/week network. 

The new service also aligns with insights from OnTrac’s State of Speed study, which examined how consumers’ delivery expectations shift across different shopping occasions—and how retailers respond. The study found that in discretionary purchases—often including categories like low-cost apparel and housewares—shoppers were four to five times less likely to prioritize fast shipping than buyers of time-sensitive goods such as auto parts or household supplies. OnTrac Ground Essentials gives retailers a way to align with those patterns, reducing spend on lower-urgency orders while preserving faster options to support opportunistic and urgent purchases. 

“Our new State of Speed study showed just how different shopper priorities are across purchase occasions,” said Ramachandran. “With OnTrac Express, 7-Day Play, and now OnTrac Ground Essentials, we’re giving retailers the ability to win across all possible consumer mindsets—whether the order calls for speed, precision, or savings.” 

Availability 

Several customers are piloting OnTrac Ground Essentials capabilities during the 2025 peak season. Enrollment in the OnTrac Ground Essentials early access program is now open with a limited waitlist. The new deferred service is scheduled for formal rollout in early 2026. Shippers can sign up today to learn more and reserve access at www.ontrac.com/ground-essentials. 

About OnTrac

OnTrac is the parcel carrier of choice for last-mile ecommerce deliveries, helping retailers and shippers build a competitive advantage through faster transit times, lower costs, and coast-to-coast coverage. The OnTrac delivery network reaches more than 70% of the U.S. population across 35 states and Washington, D.C., providing retailers with a reliable alternative to traditional shipping services. With over 65 years of experience, OnTrac is a trusted partner for leading ecommerce brands seeking greater flexibility and efficiency in their supply chains. For more information, visit www.ontrac.com.

Media Contact:
Pamela Nebiu
Media Relations
mediarelations@ontrac.com

CHANTILLY, VA — September 8, 2025 — OnTrac today announced  OnTrac Express delivery, a new hybrid air-and-ground service offering consistent 2- and 3-day coast-to-coast transit times, with ClearJet as its exclusive launch partner. The service will formally launch in early 2026, with customers currently piloting the joint capabilities. Enrollment for the early access program is now open with a limited waitlist. 

OnTrac Express combines air zone-skip lanes with OnTrac’s 7-day ground operations, creating a solution that bridges the gap between costly express air and longer-zone ground shipping. Designed for ecommerce brands that operate from constrained fulfillment networks, OnTrac Express enables faster and more predictable reach without the expense or rigidity of traditional express carrier services. 

“Many retailers need a delivery option that’s faster than Ground but doesn’t carry the cost or constraints of legacy air services,” said Vijay Ramachandran, OnTrac VP of Marketing, Product Strategy & Marketplaces. “OnTrac Express fills that gap—offering 2- and 3-day delivery across our coast-to-coast network with 7-day operations and highly competitive rates. It expands what’s possible for shippers who want to promise consistent speeds for all customers without overextending their fulfillment networks.” 

According to OnTrac’s new State of Speed study, 51% of retailers have not fully regionalized their fulfillment networks, relying instead on one or two fulfillment centers without geographic distribution. OnTrac Express is designed to fill that gap, giving merchants the ability to offer faster, more consistent transit times coast-to-coast while controlling costs. 

Key Features of OnTrac Express: 

• Hybrid service combining air zone-skip and ground transportation for consistent 2– and 3–day delivery across the country 
• Coast-to-coast coverage reaching more than 75% of U.S. shoppers and 48 of the top 50 metros 
• 7-day pickup, transit, and delivery operations—including weekends at no additional fee 
• Reliable and consistent transit times across the country 
• Under 1-pound rates, fewer surcharges, and more competitive pricing overall compared to traditional air/express services 

“ClearJet was built to give brands the ability to unlock fast delivery no matter where they are located, 7 days a week,” said Chris Guggenheim, CEO of ClearJet. “By pairing our nationwide air zone-skip network with OnTrac’s 7-day ground operations, retailers have access to 2-to-3-day delivery that is faster, predictable, cost efficient, and more accessible than ever. This partnership proves there’s room for a new model between costly air and traditional ground services.” 

Availability 

Multiple OnTrac and ClearJet customers are already live with select hybrid express service capabilities, with others piloting ahead of broader rollout. Enrollment in the OnTrac Express early access program is now open, with a limited waitlist. The service is scheduled to begin formal rollout in early 2026, with origin points determined based on waitlist demand, and rapid expansion to follow across OnTrac’s full, coast-to-coast network. Shippers can sign up today to learn more and reserve access at  www.ontrac.com/express-delivery. 

About OnTrac 

OnTrac is the parcel carrier of choice for last-mile ecommerce deliveries, helping retailers and shippers build a competitive advantage through faster transit times, lower costs, and coast-to-coast coverage. The OnTrac delivery network reaches more than 70% of the U.S. population across 35 states and Washington, D.C., providing retailers with a reliable alternative to traditional shipping services. With over 65 years of experience, OnTrac is a trusted partner for leading ecommerce brands seeking greater flexibility and efficiency in their supply chains. For more information, visit www.ontrac.com. 

About ClearJet 

ClearJet® is a delivery infrastructure platform purpose-built for operators. With flexible air and ground solutions, a nationwide network of elite carriers, and deep operational intelligence, ClearJet enables brands to design and control their own logistics ecosystems at scale. Learn more at www.ClearJet.com. 

Media Contact:
Pamela Nebiu
Media Relations
mediarelations@ontrac.com

CHANTILLY, VA — September 8, 2025 — OnTrac today released The State of Speed, a research study built on novel ‘Decision Mirror’ research methods designed to surface overlooked drivers of consumer conversion. By linking shopper behavior patterns with retailer benchmarks, the study finds that capabilities like predictive delivery dates, 7-day carrier services, and weekend fulfillment are consistently tied to higher conversion and repeat purchase rates—yet remain underutilized across most brands’ logistics strategies.

Unlike traditional surveys, the study uses behavioral prompts, peer comparisons, and performance cohorts to surface what really drives shopper behavior and retail outcomes. By mapping consumer decisions against actual retailer performance, the study avoids the stated-preference bias issues with typical market surveys and reveals which delivery practices consistently boost conversion, loyalty, and customer value. 

The findings show where delivery makes the biggest impact on ecommerce outcomes—and how many retailers are still leaving revenue on the table: 

Delivery Defaults and Missed Opportunities 

• 88% of retailers still show delivery ranges like “4–6 business days” at checkout, even though shoppers are 2× more likely to abandon carts when shown vague delivery timing. 
• 84% of consumers have used expedited shipping in the past six months, and 37% have sought out weekend delivery—suggesting that delivery flexibility is now the baseline. 
• 65% of retailers report no change in their standard delivery speeds over the past 24 months; 59% are not expanding fulfillment networks, while 23% are consolidating. 
• 37% of consumers plan to reduce overall spending this year, intensifying competition for fewer ecommerce dollars. 

What Top-Performing Brands Are Doing Differently 

• More than half of retailers using 7-day/week last mile carrier services saw improvement in Net Promoter Score (NPS), customer lifetime value, and a decrease in abandonment rate. 
• Brands in the top 50th percentile for conversion, repeat purchase, and NPS were 2× more likely to use predictive delivery dates and over 3× more likely to operate warehouses on a seven-day schedule (either year–round or seasonally). 
• Retailers adopting predictive delivery dates were half as likely to expand fulfillment networks and one-third as likely to introduce new premium shipping options. 

“This landmark study confirms what many retailers have felt but lacked the structure to act on: that delivery defaults often reflect operational realities more than customer needs,” said Vijay Ramachandran, VP Marketing, Product Strategy & Marketplaces at OnTrac. “It shows where assumptions about speed, precision, and shopper intent break down—and where leading brands are rethinking delivery as a revenue lever, not just a cost center.” 

The study introduces four purchase drivers—Urgent, Appointment-Driven, Opportunistic, and Discretionary—capturing the varied delivery mindsets driving online purchases amid a rapidly changing ecommerce logistics market. This shift is shaping how OnTrac works with merchants—not by offering one answer to delivery, but by supporting the full range of shopper priorities revealed in the research. The company is announcing an expansion of its delivery portfolio to help merchants serve the full range of these purchase drivers: 

• OnTrac Express adds a faster, more cost-effective delivery option for time-sensitive orders—reaching shoppers coast-to-coast with 2 and 3-day speeds. 
• OnTrac Ground Essentials offers a lower-cost delivery option for discretionary and promotional purchases—ideal for shoppers who don’t mind waiting in exchange for free/discounted shipping offers at lower thresholds. 
• OnTrac 7-Day Play program combines predictive delivery dates, 7-day/week carrier service, and weekend fulfillment options—giving retailers more control over when orders arrive and more ways to convert shoppers throughout the week. 

“Retailers have known delivery impacts growth—but until now, the drivers behind that impact weren’t always clear,” said Ramachandran. “This research gave us the structure to act, and we’re using it to bring new capabilities to market that align with how shoppers actually buy—not just how delivery used to work.” 

The full State of Speed report is available now at www.ontrac.com/state-of-speed-report. OnTrac is providing private briefings on the research and the company’s new service announcements at Parcel Forum, September 8-10; shippers interested in a briefing at the event can reach out to marketing@ontrac.com.   

About OnTrac

OnTrac is the parcel carrier of choice for last-mile ecommerce deliveries, helping retailers and shippers build a competitive advantage through faster transit times, lower costs, and coast-to-coast coverage. The OnTrac delivery network reaches more than 70% of the U.S. population across 35 states and Washington, D.C., providing retailers with a reliable alternative to traditional shipping services. With over 65 years of experience, OnTrac is a trusted partner for leading ecommerce brands seeking greater flexibility and efficiency in their supply chains. For more information, visit www.ontrac.com.

Media Contact:
Pamela Nebiu
Media Relations
mediarelations@ontrac.com

CHANTILLY, VA — September 8, 2025 — OnTrac, the #1 alternative parcel carrier network for ecommerce, today announced the launch of 7-Day Play, a first-of-its-kind integrated solution pairing 7-day/week ground service with AI-powered predictive delivery promises—opening a path for brands to significantly lower costs, improve customer experience, and grow sales with minimal investment. 

The program debuts with Fenix Commerce as exclusive technology launch partner. Fenix integrates with OnTrac’s unique 7-day/week, coast-to-coast network to surface precise delivery dates on product detail pages (PDPs) and checkout, as well as a suite of tools pre-trained on OnTrac service data to model service level outcomes and measure sales incrementality—letting retailers monetize speed while reducing costs. 

“Inventory costs are rising. Big carriers are tacking on new fees. And postal workshare is in flux. Retailers are navigating this volatility amid a parcel market where many alternative carriers appear interchangeable and sub-scale,” said Vijay Ramachandran, VP of Marketing, Product Strategy & Marketplaces at OnTrac. “OnTrac’s coast-to-coast, 7-day/week operations offers scale where other alternatives don’t and speed over weekends when nationals won’t. When paired with Fenix’s predictive technology, 7-Day Play maximizes our service as a conversion driver with measurable revenue and margin gains.” 

Why It Matters Now 

New data from OnTrac’s State of Speed report shows:

• 51% of brands operate non-regionalized fulfillment networks, utilizing one or two fulfilment centers with limited geographic distribution. 
• Even regionalized networks are stuck: 65% of ecommerce brands say their standard shipping option hasn’t gotten faster in 2 years.
• 88% of ecommerce sites still promise static “X-Y business days” ranges at checkout. 
• Fewer than one-in-four retailers offer 7-day carrier services. 
• Just 22% of online retailers use predictive delivery dates.

Yet brands who do run 7-day/week delivery and predictive delivery promises are: 

• 6x more likely to significantly reduce cart abandonment (by 7-9pp).
• 7x more likely to significantly boost repeat purchase rates (by 7-9pp).
• Half as likely to expand fulfillment center footprint.

“Shoppers don’t always want the product today,” said Akhilesh Srivastava, CEO of Fenix Commerce. “More often, they just want certainty with reasonable transit times. And retailers want a quick payback on investment. This solution delivers both, at the lowest possible cost and effort for ecommerce shippers. We make it easy for shippers by modeling the benefit using their real data and leveraging incrementality analytics to immediately start showing the ROI.” 

What Many Shippers Still Miss

The logistics industry often treats “7-day delivery” as a final-mile capability—packages being delivered on a Saturday or Sunday. But the greater value lies upstream: weekend transit. 

• Traditional ground carriers typically pause sort and linehaul (as well as many pickups and deliveries) over the weekend.  
• Packages shipped Friday often sit until Monday unless upgraded to air.  
• That stall compounds for longer-zone shipments—especially for brands with only one or two fulfillment centers. 

OnTrac’s 7-day service includes large and small-quantity pickups, coast-to-coast transit, reliable delivery with visual POD, and hands-on support teams. Orders move Friday, Saturday, and Sunday, arriving 1–2 days earlier than traditional ground services while also lowering transportation spend with fewer fees and more competitive rates. 

How It Works

• OnTrac runs end-to-end operations 7 days/week across 75%+ of U.S. population and 48 out of 50 top metros. Unlike national carriers, OnTrac’s weekend operations are standard—no extra fees on pickup or delivery. 
• Fenix Commerce uses OnTrac service data to power predictive delivery dates on PDPs and checkouts, while also modeling conversion outcomes and measuring sales incrementality.
• 3PL Partners (coming soon) offer predictable fulfillment SLAs and weekend order processing, pre-integrated with OnTrac’s 7-day/week carrier service and Fenix Commerce’s delivery date orchestration platform. 
• Retailers capture higher conversions and customer loyalty without expanding network footprint, logistics teams, or operating budgets. 

The result: fast, precise, checkout-visible promises that actually convert. 

“7-Day Play isn’t just an integrated solution—it’s a force multiplier,” Ramachandran added. “Predictive dates get more powerful when shipping never pauses, and a network that runs seven days-a-week gets more value when that speed is shown to shoppers in the moments that count. That’s the multiplier retailers have been missing.” 

The program is live now via Fenix Commerce and will soon include exclusive integrations with 3PLs offering weekend fulfillment services.  

To learn more about the 7-Day Play, visit www.ontrac.com/7-day-play.

About OnTrac

OnTrac is the parcel carrier of choice for last-mile ecommerce deliveries, helping retailers and shippers build a competitive advantage through faster transit times, lower costs, and coast-to-coast coverage. The OnTrac delivery network reaches more than 70% of the U.S. population across 35 states and Washington, D.C., providing retailers with a reliable alternative to traditional shipping services. With over 65 years of experience, OnTrac is a trusted partner for leading ecommerce brands seeking greater flexibility and efficiency in their supply chains. For more information, visit www.ontrac.com.

About Fenix Commerce

About Fenix Commerce 
Fenix Commerce is a #1 Delivery Management Platform helping DTC Brands and Retailers grow faster. The platform improves conversion rate and profitability by optimizing the customer shopping experience from discovery to delivery. Fenix Commerce provides accurate delivery promises, personalized shipping promotions, carrier rate shopping, and adaptive order promising to boost conversion, reduce costs, and increase profitability. For more information, visit https://fenixcommerce.com/.

Media Contact:
Pamela Nebiu
Media Relations
mediarelations@ontrac.com